Case Study

Mutual Vision working with Beverley Building Society to migrate them onto MV Nebula

4 July 2024

Mike Russell

Beverley Building Society recently migrated over to Mutual Vision’s new Loans Origination platform MV Nebula. We caught up with Austin Green, Beverley’s Mortgage Manager to find out more about the project and the benefits their customers are now experiencing.

Tell us about the project? What were the timelines?

The project was to transfer our current Broker Online 2.10 system to the new Loans Origination 3.4 system. We were keen to get this going in 2024 after a few false starts on earlier versions of the MV Nebula platform. We had a few demos late last year, and we knew this would be a huge improvement on our current system. We knew that the majority of testing would be done in Q1 2024, with a view to go live in Q2. We went live on 3 May 2024 with the help of MV’s technical team. This meant that our target was achieved comfortably.

What went well with the project?

We were well informed about the releases from the start. Lauren was fantastic at leading the project from an MV perspective, keeping us updated and regularly checking in to ensure we were on track to meet our target. Emma and Claire provided invaluable support and a real education on using the platform, and their suggestions have allowed us to streamline our online application process. I also appreciated MV’s honesty – if a certain issue was highlighted by another customer, Lauren was very quick to make us aware and this allowed us time to investigate to see if that particular issue would cause any issues or setbacks. The implementation week was also fantastic, we had dedicated resource at both ends and this allowed for a seamless transition with very little downtime and disruption.

What did you enjoy about the project?

From a personal perspective, I enjoyed the challenge of learning about the software, having done very little testing work with Broker/Loans Origination prior to this release. This was the biggest release we had taken since Broker Online was implemented in 2018, and it was my first time testing a large release. With the support of MV, I felt confident enough to make significant changes to our forms, products and overall aesthetics of MV Nebula which has allowed us to progress forwards with a system we are truly happy with, and one that provides an improved experience for intermediaries.

Is there anything that could have been done differently?

My only slight criticism would be that the project struggled to get off the ground last year, and this did cause us to push back our implementation due to us feeling that the system was not really fit for purpose. The 3.2 and 3.3 releases just carried too many issues and bugs for us to put the resource aside to test and implement the system. I think since Lauren took over as our project lead, we saw an improvement in communication, and we feel that MV Nebula finally started to head in the right direction.

How was the migration received by customers and internally? What benefits are customers experiencing?

The vast majority of feedback has been extremely positive, with brokers reporting that the platform looks cleaner and navigation is much easier. The ability to introduce an Interest Only workflow has meant that we are no longer accepting paper based DIPs, which has been a huge step forward for us in our automation journey. I have noticed we are getting less and less calls from brokers asking questions like ‘how do I print an application’ or ‘how do I attach documents’, and this is all thanks to the simplicity and ease of use that MV Nebula offers. I would definitely recommend more Building Societies take the leap onto the new MV Nebula platform.

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