Case Study

How we worked with Buckinghamshire Building Society to migrate them onto our Loans Origination Platform

22 April 2024

Mike Russell

In March 2024, Buckinghamshire Building Society went Live with Loans Origination v3.4…Here is how we worked with their team to migrate them from our Broker platform to LO

The project to migrate Buckinghamshire Building Society from MV’s Broker Online to Loans Origination platform began in May 2023 and we caught up with Claire and Natalie from Buckinghamshire to hear about their experience.

MV kicked things off by assembling a project team to determine the scope of the migration and work through the discovery phase, with the MV Delivery Manager creating a project plan with clear milestones, objectives and a timeline that was appropriate for the speed Buckinghamshire wanted to work at. Since they were on an unsupported version of Broker, a key element was for Emma Simpson, Business Consultant in the MV Professional Services team to spend time with Bucks to understand their requirements and recommend best practice within Loans Origination. The society were keen to point out that the support they received from the Professional Services team and their Delivery Manager was fantastic saying “…the support was just there. With the help of Emma, we are now self-sufficient in the system. It felt like we had become a team, and we are sad to no longer speak to the them on a daily basis”.

In preparation for the Go Live, a Hypercare team was established between Buckinghamshire and MV, meaning they had direct access to the project team to answer any questions or queries. On Go Live day, all went smoothly and the feedback from the brokers has been really positive. Buckinghamshire held a couple of webinars with their brokers to showcase Loans Origination and answer any queries, which MV also attended to provide any additional support needed.  “From the day we said we would go live, the support from MV was fantastic, the hypercare process, daily catch ups, teams chat, discussing any issues, and the transparency”.

Now Buckinghamshire have moved onto the Loans Origination platform, the noticeable change has been in the reduced number of calls they’re receiving from their Brokers which is as much as 10 times per day. Claire and Natalie feel this is due to the interface being so much easier to navigate and the user experience much friendlier. They have had great feedback from Brokers who have used the new system so far, recognising the vast improvement in the new platform. The increased benefit of efficiencies mean they no longer have to spend hours re-keying information and data. With greater visibility it has improved the whole end to end journey for Brokers and the time efficiencies it has provided mean they have improved their internal SLA already from the process of DIP to offer.

Buckinghamshire believe that moving to MV Loans Origination will bring in so much more business in the future as they saw an increase in the number of Brokers registering with them from 3 to 20 a day in the first week alone.

Ultimately the team at Buckinghamshire really enjoyed the process and it went better than they ever could have imagined “it was a challenge but was very rewarding. It’s been really good. We’ve had loads of support and now have a huge amount of knowledge on the product. We’re super proud of where we ended up and how we got it over the line”.

Claire and Natalie also expressed that they are excited about the future of Loans Origination and have attended the LO Special Interest Groups to have direct access to the product team to see what is coming up on the roadmap and share suggestions and ideas for future enhancements.

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