Welcoming Caroline Watts who has joined Mutual Vision as our new Customer Success Manager

1 November 2023

Mike Russell

We sat down with Caroline to find out a little about her and what appealed to her about working in this sector and for MV.

What is your background? Where have you joined us from?

I have a background in governance and compliance, having managed the ISMS for ISO9001 and ISO27001 for several years, before moving into a customer facing role with evolved into me leading and developing the Customer Success function within an EdTech company, and more recently moved to a MarTech company to establish the Customer Success department there also. Customer Success is crucial for any SaaS business, and it shows an investment within the customer base when resources are increased in this area, as we are here to act as the voice of the customer back within the company.

What appealed to you about working with digital banking platforms?

Digital banking is at the forefront of technological changes, utilising cutting-edge technology and partnerships to create solutions that make financial services user friendly and to ensure they are accessible within their community, and customer success comes hand in hand with this. It is so important that the user experience and customer requirements are at the heart of any financial service products and felt this was an area and opportunity to utilise my skills to support this.

What appealed to you about working at Mutual Vision?

Mutual Vision is reshaping and going through a huge transformation period of its core product and in professionalising the business, which means it is an incredibly exciting time to join and to contribute to this transformative project.

I have a passion for improving the customer experience and building a philosophy within companies where the customer is at the heart of what they do, which fully aligns with Mutual Vision’s strategy and objectives and therefore felt like a great fit.

I am excited to join Mutual Vision and work with our customers to help them to realise the value and rich functionality available to them within the Mutual Vision product solutions, and to proactively engage with them to gather feedback on how we can further improve the product and experience working with us in the future.

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